CRISIS LEADERSHIP AND ORGANIZATIONAL RESILIENCE DURING GLOBAL DISRUPTIONS
Abstract
This research examines the relationship between crisis leadership effectiveness and organizational resilience during global disruptions from 2020-2024, with particular focus on the COVID-19 pandemic, supply chain crises, and geopolitical conflicts. Using a mixed-methods approach analyzing data from 301 organizations across diverse sectors, this study identifies critical leadership competencies and organizational capabilities that enable successful navigation of unprecedented challenges. Results demonstrate that organizations with transformational crisis leadership achieved 52% better recovery performance and 34% higher resilience scores compared to those with traditional leadership approaches. Key findings include the identification of seven core crisis leadership dimensions: compassion and care, openness and communication, adaptiveness, resilience and courage, decisiveness, consultation and collaboration, and employee empowerment. The study reveals that 93% of senior executives now prioritize supply chain flexibility and resilience, while 82% have increased IT spending for digital transformation. These insights provide evidence-based frameworks for developing crisis-ready leadership and building organizational resilience capabilities essential for thriving amid future global disruptions.
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